What Does My Receipt Status Mean?

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Receipt statuses tell you what happened after you uploaded a receipt, and whether you need to do anything next.

Find the status you see in Receipt AI, then jump to that section below.

Some status words are grouped together in this guide. For example, Starting, Preparing receipt, Reading receipt, Creating expense, and Syncing all mean the receipt is still processing.

1. Synced

This means the receipt was uploaded to QuickBooks or Xero.

Receipt AI receipt detail showing a completed Lowe’s receipt with Synced status, sync time, and a View in QuickBooks link. — Example: Lowe's Home Centers, LLC is already **synced to QuickBooks**.

If you edit the receipt in Receipt AI, the changes sync to QuickBooks or Xero without creating duplicates. If the transaction has already been reconciled, changes stay in Receipt AI.

What to do:

Nothing. You are done.

Open in QuickBooks or Xero

You can click View in QuickBooks or View in Xero to open it in your accounting software. If you are asked to sign in first, click the link again after signing in.

Need to fix something?

Click Edit in Receipt AI. We sync the change without creating duplicates. If the transaction is already reconciled, the change stays in Receipt AI.

2. Not Synced

This means the receipt is saved in Receipt AI, but it has not been uploaded to QuickBooks or Xero yet.

This does not always mean something is wrong. It may be waiting for your next step.

For example, this can happen when you use Manual Review, when a receipt needs review, or when Receipt AI needs you to click Upload to QuickBooks or Upload to Xero to finish uploading.

Receipt AI receipt detail showing Not synced status with an option to upload the receipt to QuickBooks or Xero. — Example: Courtyard by Marriott is saved in Receipt AI but **not yet synced to QuickBooks**.

What to do:

Open the receipt and follow the message shown on the page. You may need to review it, click Edit to fix missing details, or click Upload to QuickBooks or Upload to Xero to finish uploading.

3. Upload Blocked / Duplicate Detected

This means Receipt AI stopped the upload because the receipt may be a duplicate.

Receipt AI receipt detail showing Action Required, Duplicate badge, Upload blocked, Duplicate detected, and Review Duplicates link. — Example: The UPS Store #6631 is marked as a duplicate and **blocked from upload**.

What to do:

Click Review Duplicates to compare the receipts. Archive the extra copy if you do not need it.

4. Processing / Creating / Syncing

This means Receipt AI is still working on the receipt.

You may see words like Starting, Preparing receipt, Reading receipt, Creating expense, or Syncing.

Receipt AI receipt detail showing a receipt still being processed before it is ready to review or sync. — Example: a receipt has just started processing before the receipt name is available.

What to do:

Wait a moment while Receipt AI reads the receipt.

If the page does not update, refresh your browser. Press Command + R on Mac, or Ctrl + R / F5 on Windows. Avoid uploading the same receipt again while it is processing, because it may create a duplicate.

What Happens If I Edit a Receipt?

When you edit a receipt in Receipt AI, we sync the change to QuickBooks or Xero without creating duplicates.

If the transaction has already been reconciled, the change stays in Receipt AI.

Still Not Sure?

Open the receipt. Receipt AI will show the next step, such as editing missing details, reviewing duplicates, or uploading to QuickBooks or Xero.

The action is usually shown next to the status. You can also click Edit, or use the three-dot menu to upload or re-upload the receipt to QuickBooks or Xero.

eceipt status

upload status

synced

not synced

upload blocked

duplicate detected

processing

review duplicates

QuickBooks

Xero

accounting sync