Monday, March 25, 2024

Common Usage Questions for Receipt AI

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What does archive receipt mean?

If a receipt is archived, it's removed from your account. They are still used in our AI model to help improve the service without compromising your privacy.

Why do my receipt images look blurry when I send multiple photos by SMS?

Phone carriers automatically compress images when multiple photos are sent in a single SMS/MMS. This reduces the image quality and can make the receipts look blurry, which also makes them harder for our AI to process. To keep your images clear, please send one receipt photo per message.

How to add a note/memo to my receipt?

If you use Email, include a note in the subject line with your receipt.
If you use SMS, send a text message with your receipt image to Receipt AI.
If you use Drag and Drop upload, add a memo using (Edit Receipt).

What is the size limit for SMS, and what happens if it is exceeded?

For receipt images, you can send 1 image at a time. If you have more, just send them in separate text messages.

When using the folder feature, there’s a 1600-character limit per message. If the combined folder names go over this limit, you’ll be prompted with multiple messages when making your selection.

Why do we receive duplicate receipts using SMS?

We process SMS receipts based on when we get them, which depends on your carrier's system. Users of all types of phones do occasionally receive duplicate messages, typically as the result of a safeguard that carriers implement when they think there may have been a service disruption.

To help with this, we will flag any duplicate receipts in your account so you can easily identify them.

Why are the receipt images sometimes not showing up on my account?

Depending on your browser, images might be cached. Usually you can see them after refreshing the page. If you still can’t see the images after refreshing a few times, please contact us.